Guarantees & Warranties
OUR PLEDGE TO YOU
Our customers stay with us because they say we provide consultative, knowledgeable, personable, and responsive service. They appreciate the fact we stand behind the products and services we provide… and have been since 1974. Call (800) 296-7201 or Contact us to learn more about our product/service guarantees.
Our Quick Response Guarantee
We know that whether you have an inquiry about our services, or you have an emergency situation that requires immediate attention, you appreciate a quick response. For non-emergency requests, we guarantee we will respond to you within one business day. For emergency requests, we guarantee we will respond to our customers within 2 hours, 24/7/365.
Our Continuity of Service Guarantee
For you to operate efficiently and provide excellent customer service, you need to make sure you don’t have any interruptions in your ability to communicate. Our data centers have 99.999% uptime and we have the ability to monitor your network 24/7/365. We can alert you of potential problems before they have a major impact on your business.
At Maryland Telephone, we create customer confidence in our Communication Solutions because we only provide high-quality products from industry leading manufacturers. They design their products for a very low failure rate, however all products will require support over time in order to run at peak performance and to eliminate system slow down, hang up, or crash. We don’t simply pass on our vendors’ warranties like many other companies; we give our customers peace of mind by providing warranties that are unparalleled in the industry. Since not all businesses have the same needs or budgets, we’ve created a multi-tier warranty and maintenance offering to allow our customers to choose the level of protection that makes sense for them. Contact us today for more information or to request a quote.