Policies and Procedures

Home / Contact Us / Policies and Procedures

Privacy Policy

1. Our Commitment To Privacy

Your privacy is important to us at Maryland Telephone. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

2. Information We Collect

At Maryland Telephone, we collect information from you when you interact with us through our website, email communications, and SMS/MMS messaging. This may include your name, phone number, email address, and any other information you provide.

3. How We Use Your Information

We use the information we collect to provide you with services, communicate with you, and improve our offerings. This includes sending you updates, promotional messages, and other information via email and SMS/MMS.

4. EMPLOYEE SMS NOTIFICATION PROGRAM

Program purpose. Maryland Telephone uses SMS to send employees workplace and operational communications, which may include emergency alerts, safety notices, weather-related updates, office closures, schedule changes, and operational delays. The program is not used for third-party marketing.

ENROLLMENT AND CONSENT
Employees enroll voluntarily by providing a mobile number and checking the SMS consent box on the enrollment form. Consent is not a condition of employment. Message frequency varies. Message and data rates may apply. Enroll here.

OPT-OUT AND ASSISTANCE
Reply STOP to any message to unsubscribe. After opting out, one final confirmation message may be sent. Reply HELP for assistance or contact support@mdtelephone.com. Employees may re-enroll through the opt-in form.

PRIVACY AND MOBILE INFORMATION
Mobile information, including phone numbers and SMS opt-in consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Information may be provided to service providers solely as necessary to operate and deliver the SMS notification program. See https://www.mdtelephone.com/contact-us/policies-and-procedures for additional information.

SUPPORTED CARRIERS AND DELIVERY
Message delivery is subject to the employee’s mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

CHANGES
Maryland Telephone may update this policy from time to time. Any material change affecting the SMS program will be posted on this page. Effective date: July 20, 2026.

Complete Enrollment Form Here

5. Data Collection and Privacy Standards

Maryland Telephone is committed to maintaining the privacy and security of your information. We adhere to applicable privacy laws and regulations, ensuring that your data is collected, stored, and used responsibly.

– We do not share your personal information with third parties without your consent, except as required by law or as necessary to provide our services.

– We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

6. Changes to This Privacy Policy

Maryland Telephone may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at 410-832-7200

Get A Free Quote

IS Manager, Machinery Company

"Maryland Telephone has been a valuable partner in helping us to grow our business. We recently moved to a new building and they were instrumental in helping move our phone system on moving day and we were up and running that very same day."

Owner, HR Solutions Provider

"We have had nothing but positive experiences with Maryland Telephone. They took time to understand our needs, developed a plan for the right equipment and service level, and then put it all in place. And, the level of customer service has been great!"

Office Manager, Investment Advisory Firm

"Having worked with Maryland Telephone with our first telephone install, we were confident everything would be taken care of when we decided to upgrade our system. We are happy we went with Maryland Telephone again!"

Chief Executive Officer, US Military

"We appreciate Maryland Telephone’s quick and efficient response to our service call requests, and their continuing commitment to our company's communications needs."

Office Manager, Construction Services Company

"Switching to a new phone system was so fast and efficient with Maryland Telephone! Our company has used the same phone system for the past 20 years, so we were hesitant in switching over, but Maryland Telephone was always available to answer any questions that we had, had such a quick response time and did an amazing training class for our employees. 10/10 recommend this company."

Executive Assistant, Electrical Contracting Company

"We have worked with Maryland Telephone for many years. They never disappoint. They offer exceptional customer service and impeccable follow through. If you have not signed up for their service I urge you to do so."