Solutions
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Services
- Network Services
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Case Studies
- Results
  1. Better Customer Service Performance
  2. Wait time reduced by 30%
  3. Abandoned calls cut by 33%
  4. Missed calls reduced by 50%
  Client: Premier Beverage Company of Florida
  Project: Achieve Service Performance Excellence with Mitel Business Dashboard
  Objective: Achieve customer relationship excellence while increasing market share.
  Solution: Mitel Business Dashboard
  View Case Study >
  Results
  1. Cost Savings
  2. Reliable Failover and Recovery
  3. Platform for Growth
  4. A leading-edge Future
  5. Superior Customer Service
  Client: Whitney National Bank
  Project: Timeless values and timely technology drive superior customer service at Whitney Bank.
  Objective: Use a centralized voice communications infrastructure to support superior customer service at over 160 widespread branches, including bullet-proof failover and disaster recovery in a hurricane zone.
  Solution: Mitel® Communications Director (MCD) Mitel NuPoint Unified Messaging™ (UM) 640
  View Case Study >
  Results
  1. Cost-effective Mobility
  2. Greater Customer Responsiveness
  3. Higher Productivity
  4. Always available, always connected
  Client: Valley ENT
  Project: Cost-effective mobility for medical practitioners and greater accessibility for patients
  Objective: Resolve the high rate of missed calls and the excalating expense of multiple mobile and messaging services
  Solution: Mitel® Communications Director (MCD)
  View Case Study >
  Results
  1. Better Communications
  2. Increased Profits
  3. Excellent Relationships
  Client: Aardvark
  Project: Meeting the Unique Communications Need of Leading Mobile Marketing Agency
  Objective: Maintain critical, 24/7 communications with tour drivers, managers, event staff, vendors, shippers, and clients, and ensure that the right caller ID is displayed for each of several different companies.
  Solution: A feature-rich IP telephony system that ensures superior-quality communications anywhere, anytime, and that overcomes the challenge of providing different call displays for multiple companies on the same line with a single sign on.
  View Case Study >
  View All Case Studies >
Resources
Contact Us
- Maryland Telephone
  
  1014 Cromwell Bridge Road
  Baltimore, Maryland 21286
  Phone: 410-832-7200
  Toll-free: 800-296-7201

Contact Us

Thank you for your interest in Maryland Telephone, your one source for total business communication solutions. If you have a general inquiry question, a customer service request, or if you would like to speak with one of our knowledgeable sales associates, we’re here to serve you.

To connect with us, please fill in the contact form below, write to us, or call us at one of the numbers listed below, and we will respond within one business day.

Maryland Telephone
1014 Cromwell Bridge Road
Baltimore, Maryland 21286
Phone: 410-832-7200
Toll-free: 800-296-7201