Managed Services

Manage Network Services

Our mission is to reduce our customers’ costs while improving their telecommunications capabilities. To accomplish this, we provide leading-edge communications equipment and applications. But we don’t stop there. We offer a suite of managed network services allowing you to maximize the capabilities of your IT and communications infrastructure at a fixed cost. Call (800) 296-7201 or contact us to learn more about our IT communications solutions.

The TotalCare Difference

You can buy products from any number of IT firms or consultants. However, they offer service programs where they profit from your system failures. We created our TotalCare managed network services to prevent problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our TotalCare managed network services do not allow us to profit from your IT troubles in any way.

Our Manage Network Services

Desktop & Server Support Desktops and servers are essential tools for your team. With Maryland Telephone as your managed network services partner, you get support that goes beyond installs, updates, and basic training. We modify your systems to meet your business’s specific needs. Plus, if we detect a problem, we don’t just notify you of the issues, we resolve them.

Network Monitoring Your network is the backbone of your business’s ability to communicate and operate. We set up a network monitoring system and send alerts to your network administrator in the event of slow or failing components, loss of connection, or power outages. Additionally, we measure your network’s performance for uptime, consistency, availability, response time, and overall reliability so you can make proactive adjustments for optimal performance.

Backup and Disaster Recovery Unfortunately, you don’t get fair warning before your network fails due to disruptions caused by natural disaster or malicious attack. To make sure you achieve optimal business continuity, we provide you a NetQuest DataSafe Server to automatically backup any changes in your files and directories. Plus, in the event of fire, flood, or other disaster, we will restore your server to its original state.

Internet Security The Internet is a primary link between you and the outside world. It’s a great tool for connecting with your customers and providing excellent service. Unfortunately, if you have an unsecured channel, your network is at risk for attack from malware, including viruses, online pharmacy Trojan horses, worms, and more. To protect your business from these threats, we manage your firewall, update your virus definitions and security patches, and prevent spam, pop-ups and spyware from taking control of your computers and your network.

Monthly Network Tune Up Every month, you will have a Maryland Telephone technician will perform an audit and a tune-up of your network. They will review and update any security patches, test all of your peripherals, perform a full data restore, add and remove users, and numerous other tests and reviews to ensure that your network is running at peak performance.

Spam Filtering Spam isn’t only annoying; it may contain viruses that put your systems and data at risk. Instead of spending money on expensive hardware and software fixes, Maryland Telephone can filter these unwanted emails remotely with a 97% success rate of stopping spam and blocking 100% of all viruses.

Quarterly On-Site Consultation Every quarter, we come to your location to perform an in-depth analysis of your network’s trends, security issues, and overall performance. Then, we sit down with your team to discuss our findings to help you make proactive decisions about improvements to your IT network so you can achieve your goals.

Year-End Technology Review Technology evolves quickly. If you aren’t in tune with the latest voice, video, and data solutions, you can lose your competitive advantage. As your partner, we’re here to help you succeed. You get the benefit of having trained professionals review your current technology infrastructure and your business goals, and compare them to the newest innovations to identify opportunities for better productivity, cost reductions, and customer service improvements.

Our TotalCare Guarantee

We are so confident in our TotalCare program that we back it up with a powerful guarantee that no other IT firm or consultant would make:

We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.

To protect your IT and communications infrastructure with our TotalCare managed network services, call (800) 296-7201 or contact us today.