Maryland Telephone’s Online Service Request

Solutions
- Phone System Solutions
  Applications
  Data Network Solutions
  Voice and Data Cabling Solutions
  Accessories
  Paging Systems
  Video Surveillance
Services
- Network Services
  Managed Services
  Maintenance Contracts
Case Studies
- Results
  1. Better Customer Service Performance
  2. Wait time reduced by 30%
  3. Abandoned calls cut by 33%
  4. Missed calls reduced by 50%
  Client: Premier Beverage Company of Florida
  Project: Achieve Service Performance Excellence with Mitel Business Dashboard
  Objective: Achieve customer relationship excellence while increasing market share.
  Solution: Mitel Business Dashboard
  View Case Study >
  Results
  1. Cost Savings
  2. Reliable Failover and Recovery
  3. Platform for Growth
  4. A leading-edge Future
  5. Superior Customer Service
  Client: Whitney National Bank
  Project: Timeless values and timely technology drive superior customer service at Whitney Bank.
  Objective: Use a centralized voice communications infrastructure to support superior customer service at over 160 widespread branches, including bullet-proof failover and disaster recovery in a hurricane zone.
  Solution: Mitel® Communications Director (MCD) Mitel NuPoint Unified Messaging™ (UM) 640
  View Case Study >
  Results
  1. Cost-effective Mobility
  2. Greater Customer Responsiveness
  3. Higher Productivity
  4. Always available, always connected
  Client: Valley ENT
  Project: Cost-effective mobility for medical practitioners and greater accessibility for patients
  Objective: Resolve the high rate of missed calls and the excalating expense of multiple mobile and messaging services
  Solution: Mitel® Communications Director (MCD)
  View Case Study >
  Results
  1. Better Communications
  2. Increased Profits
  3. Excellent Relationships
  Client: Aardvark
  Project: Meeting the Unique Communications Need of Leading Mobile Marketing Agency
  Objective: Maintain critical, 24/7 communications with tour drivers, managers, event staff, vendors, shippers, and clients, and ensure that the right caller ID is displayed for each of several different companies.
  Solution: A feature-rich IP telephony system that ensures superior-quality communications anywhere, anytime, and that overcomes the challenge of providing different call displays for multiple companies on the same line with a single sign on.
  View Case Study >
  View All Case Studies >
Resources
Contact Us
- Maryland Telephone
  
  1014 Cromwell Bridge Road
  Baltimore, Maryland 21286
  Phone: 410-832-7200
  Toll-free: 800-296-7201

Online MAC/Service Request

Welcome to Maryland Telephone’s Online Service Request page.

If your system is down and you have an emergency, please call 410-832-2822.

Please use the form below to enter in a new service request, or to check the status of a request or project in progress.

If you prefer to speak to a friendly Customer Service Representative, please call us at: (800) 296-7201 or (410) 832-7200.