Guarantees & Warranties

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OUR PLEDGE TO YOU

Our customers stay with us because they say we provide consultative, knowledgeable, personable, and responsive service. They appreciate the fact we stand behind the products and services we provide… and have been since 1974. Call (800) 296-7201 or Contact us to learn more about our product/service guarantees.

Our Quick Response Guarantee

We know that whether you have an inquiry about our services, or you have an emergency situation that requires immediate attention, you appreciate a quick response. For non-emergency requests, we guarantee we will respond to you within one business day. For emergency requests, we guarantee we will respond to our customers within 2 hours, 24/7/365.

Our Continuity of Service Guarantee

For you to operate efficiently and provide excellent customer service, you need to make sure you don’t have any interruptions in your ability to communicate. Our data centers have 99.999% uptime and we have the ability to monitor your network 24/7/365. We can alert you of potential problems before they have a major impact on your business.

Warranties

At Maryland Telephone, we create customer confidence in our Communication Solutions because we only provide high-quality products from industry leading manufacturers. They design their products for a very low failure rate, however all products will require support over time in order to run at peak performance and to eliminate system slow down, hang up, or crash. We don’t simply pass on our vendors’ warranties like many other companies; we give our customers peace of mind by providing warranties that are unparalleled in the industry. Since not all businesses have the same needs or budgets, we’ve created a multi-tier warranty and maintenance offering to allow our customers to choose the level of protection that makes sense for them. Contact us today for more information or to request a quote.

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IS Manager, Machinery Company

"Maryland Telephone has been a valuable partner in helping us to grow our business. We recently moved to a new building and they were instrumental in helping move our phone system on moving day and we were up and running that very same day."

Owner, HR Solutions Provider

"We have had nothing but positive experiences with Maryland Telephone. They took time to understand our needs, developed a plan for the right equipment and service level, and then put it all in place. And, the level of customer service has been great!"

Office Manager, Investment Advisory Firm

"Having worked with Maryland Telephone with our first telephone install, we were confident everything would be taken care of when we decided to upgrade our system. We are happy we went with Maryland Telephone again!"

Chief Executive Officer, US Military

"We appreciate Maryland Telephone’s quick and efficient response to our service call requests, and their continuing commitment to our company's communications needs."

Office Manager, Construction Services Company

"Switching to a new phone system was so fast and efficient with Maryland Telephone! Our company has used the same phone system for the past 20 years, so we were hesitant in switching over, but Maryland Telephone was always available to answer any questions that we had, had such a quick response time and did an amazing training class for our employees. 10/10 recommend this company."

Executive Assistant, Electrical Contracting Company

"We have worked with Maryland Telephone for many years. They never disappoint. They offer exceptional customer service and impeccable follow through. If you have not signed up for their service I urge you to do so."