Customer Training

We believe training is essential for providing our customers with a total business communications solution. We don’t simply install a system and leave them to figure out how to make the most of their investment.

Our customers invest in new systems and solutions so they can improve their customer attraction and retention, while increasing their productivity, and decreasing their costs. As the telecommunications experts, we train our customers on how their system can help them achieve these goals during the installation process. Plus, we provide ongoing training for those who enter into one of our maintenance partner programs, too.

Start-up Training
As part of our installation process, we take a hands-on approach to guide your receptionists, users, and system administrators through all of the functions, features, and benefits of your new systems.

Ongoing Training
As your business grows, you want a telecommunications system that can grow with you. Fortunately, the systems we design and install are highly flexible and scalable. As your employees and customers communicate using your new system and solution, and as your business expands, you may identify new opportunities to improve your processes and customer service. Ongoing training ensures your team is able to maximize the many benefits inherent in your systems.

We offer ongoing training with all of our maintenance partner programs, including:

• Free annual web-based system administrator training
• Free unlimited end-user training
• Sponsorship for manufacturer certification training

For more information about the training included as part of these programs, please check out our Documents page, or you can speak with one of our friendly Customer Service Representatives by calling:

Phone: (410) 832-7200
Toll-free: (800) 296-7201