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Business Information Systems Management

Using the Mitel Business Dashboard, organizations can easily monitor call activity and collect trend data on call volumes and times. Through comprehensive real-time and historical reports, organizations can assess the effectiveness of how call traffic is handled, and adjust for maximum benefit. For example, if a company receives a number of calls between 8 and 9 a.m. but only begins answering the phone at 9, the organization can adjust work hours to ensure the majority of calls are being addressed.

This intelligent call tracking shows not only when customers call and who they talk to, but can also provide valuable metrics on sales and marketing initiatives. For marketing campaigns, organizations can assign a dedicated phone number and track the resulting calls, leveraging this information not only for initial sales, but for upselling and cross-selling opportunities.