Peripheral Products
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- Paging & Intercom Equipment
Paging is an ever-important and effective communication tool. Inter-Tel offers solutions
for environments such as large offices, warehouses, schools, hotels, hospitals and
automotive dealershipsor any place where you need to communicate via a public address
system. Inter-Tel has selected vendors to provide more options for youtalkback intercom
systems, first responder systems and emergency evacuation systems, as well as a
wide variety of speakers and horns to fit your needs.
- Analog Telephones and Accessories
Cost-effective, entry-level IP Phone that offers easy access to basic telephony
and messaging services. Designed for common areas and occasional users who require
access to basic telephony and messaging services.
- Audioconferencing Phones and Bridges
Success in today's highly competitive business climate demands cutting-edge communications
resources. What better way to connect, collaborate and interact more effectively
with you business partners and vendors than with audioconferencing capabilities.
Inter-Tel's powerful portfolio of conferencing products and services brings increased
productivity and efficiency to businesses of all sizes.
- Call Accounting and Internet Tracking
When you need easy-to-use employee productivity and management tools, Inter-Tel
offers solutions that provide the information you need to better administer your
business and associates.
- Call Logging and Recording
Today's business environment requires peak efficiency and quality customer service.
Inter-Tel offers solutions by leading vendors that enable call recording, monitoring,
evaluating and reporting.
- Computer Telephony Products
Inter-Tel offers products that allow you to enhance your call center to improve
customer service, increase productivity and create more efficient handling of calls
by integrating telephone and computer functions. Additionally, our vendor offerings
include call center and help desk accessories such as monitors and electronic wallboard
displays.
- Contact Center Solutions—Predictive & Progressive Dialers
Today's contact center environments require the utmost in agent efficiency, particularly
when it comes to unsuccessful call attempts.
You need the right equipment to build your data networking infrastructure. Inter-Tel
offers industry-leading products from rackmount power supplies and fiber optic transmission
products, to network access equipment and remote device management.
- Dialers—Predictive and Progressive
Today's call center environments require the utmost in agent efficiency, particularly
when it comes to unsuccessful call attempts. To increase your potential, Inter-Tel
offers both predictive and progressive dialer solutions to fit your business requirements.
A progressive dialer sends the potential contact's information to the agent's desktop
and then automatically dials the number for that agent until it gets a valid contact.
Predictive dialers automate outbound dialing and screen out answering machines and
busy signals. Once a live contact is made, the call is put through to an available
agent.
Hands-free communication makes handling phone calls even easier, giving you the
freedom to use your computer keyboard, take messages and minimize the effects of
holding a telephone receiver to your ear, while on a call. Inter-Tel offers a wide
variety of headsets including dual- and single-ear, and corded and wireless to address
your needs.
Communications systems utilizing Internet Protocol (IP) devices require cost-effective
solutions to deliver voice and fax services over data infrastructure, efficiently
and without any loss to voice quality. Inter-Tel includes in its portfolio the technology
you need to connect branch and remote offices by utilizing Voice over IP.
- Message-On-Hold and Voice Announce
When you place callers on hold, don't frustrate them with silence—motivate and educate
your listeners with important information about your business. Inter-Tel offer on-hold
and voice announce opportunities that are designed to reduce caller hang-ups, increase
sales, and eliminate the risk of advertising for other companies through the use
of radio-on-hold. Inter-Tel also offers interactive voice announce solutions specifically
for cinemas and airport terminals.
- Power Protection and Backup
Your business can't afford downtime, and your mission-critical applications and
sensitive equipment require protection from damaging voltages, surges and transients.
Inter-Tel's Quality-First designated vendors offer solutions for telecom, datacom
and security applications.
Reduce services calls and manage your communications equipment from a central location
with remote device management options. These solutions are ideal for businesses
with computers, PBXs and other devices that are located in remote offices or branch
offices, and help improve efficiency and reduce costs.
Video surveillance is becoming the norm. Businesses of all sizes are discovering
how this technology not only provides security, but enables businesses to lower
operating costs and increase productivity. Originally designed to monitor for security
concerns, video surveillance is now deployed to reduce liability, prevent inventory
shrinkage and protect against fraud. With today's abundant lawsuits and potential
workplace violence, video surveillance can make the difference between total loss
and continued prosperity.
- Telecommunications Installation Equipment and Tools
Complete your communications solutions with cable, cabinets and cases from trusted
manufacturers.
- Videoconferencing and Accessories
Success in today's highly competitive business climate demands cutting edge communications
resources. What better way to connect, collaborate and interact more effectively
with you business partners and vendors than with videoconferencing capabilities.
Inter-Tel's powerful portfolio of conferencing products and services bring increased
productivity and efficiency to businesses of all sizes.
CTS (Computer Telephony Solutions) OAISYS offers a complete line of computer telephony
software and hardware products including Desktop CTI Agent Software, Interactive
Voice Response (IVR), Call Logging and Automatic Call Distribution (ACD) Call Reporting.
CTS is well positioned to deliver solutions that meet call center and similar application
needs.
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