"Mark realized our need for direction and responded to our questions even if it was just tl let us know that he didn't have an answer but would get one. That to me is very good customer service. Maryland Telephone's technical staff and customer service staff are very professional, patient and knowledgeable about their products. They are a great group to work with. Thank you all!" - Patricia Coleman
Office of Dr. Gouel & Blotney

"Working with Michael Cook is one of the easies, most pleasant business experiences I have had. During the process of choosing a phone system Michael answered all of my questions no matter how many times I asked them. If there was a reason he had to get back to me, he did so in a timely way. I always felt important to Michael and to Maryland Telephone. The attention paid to our business, our particular needs and concerns was outstanding. We had a difficult decision to make as another company was presenting us with attractive terms and systems as well. Michael knew he was competing with another company and he remained low key and professional at all times. I was extremely impressed with his integrity. The decision was made to work with Maryland Telephone (in large part because of Michael) and I must say that they have surpassed my expectations. People told me that once the sale was made (with any phone provider) service would be difficult. We have had just the opposite experience. Calls are answered immediately, e-mails are responded to just as quickly. Every service person is pleasant and knowledgeable and Michael answers every one of my silly questions as though they are important and significant. My feeling is that we are Maryland Telephone's most important client. Since that is certainly not true, I can draw the conclusion that every client of Michael Cook's and Maryland Telephone is treated as if they are the most important client. I highly recommend working with Michael Cook and Maryland Telephone!" - Janice Benenson, Director of Administration
Heritage Financial Consultants

"We were happy with the service that Rick Mowen and Maryland Telephone provided during our recent move. Rick was efficient and knowledgeable when we needed it most." - Christina Parisi
National Life Insurance Company

"Rick does a great job. His response time is excellent and if he does not have an answer he always gets one for us. Thank you for your great service." - Anne Potter
Zenmar Power Tools

"You made the process of selecting and installing our new telephone system as painless as possible, which was an enormous relief to me as an administrator who knew very little about telecommunications. After the install, I had many questions. You were always prompt and courteous. Everything was resolved in a timely manner. Even though I was aware of your company's reputation for quality and service from other clients I was acquainted with, it was refreshing to experience it first-hand. Thanks for doing a great job!" - Cindy Yedlowski
Calvert Orthopaedics and Sports Medicine

"I appreciate and value Zane's quick response and detailed product knowledge Zane's written communication is clear, concise and timely." - Brian Sweeney
Silberstein Insurance Group

"Working with Zane Gee at Maryland Telephone is a delight. He promptly responds to any requests or concerns which allows me to complete a task and move on to other things. Zane is a great business partner!" - Angie O'Grady, COO
Preferred Offices

"I would like to thank Zane and Maryland Telephone for the exceptional service that has been provided to Vector Security, Inc. in the last 6 months. Besides mentioning that the entire staff is very professional and dependable, I want to express how extremely easy it has been to work with Zane on the phone and on an email basis to get help and our needs met. Requests for work have always been taken care of in a timely manner by Zane and by the Maryland Telephone technicians on site. We are pleased with the quality of service we have received and look forward to a great future working together. We would highly recommend your services to others in the market." - Danny Miller, Service Operations Manager
Vector Security, Inc.

"Zane has been mindful of our deadlines and project time tables and in turn has been out to do a survey or had someone come out to do a survey in a timely manner. Once the survey is complete, we receive a quote within a day or two. This has been critical in meeting our goals time wise. Overall I am very satisfied with the service we as an organization have received." - Dave A. Russell
UMMS – Patient Financial Services

"Ron has always been very responsive to our needs in the many years we have worked with MD Telephone as a service partner! He is one of the most knowledgeable salespeople I have ever had the pleasure of working with. He is an asset to the Maryland Telephone team!" - Jim Scarff, Vice President
Tritronics, Inc.

"Ron has been extremely helpful in supporting our efforts to grow our practice into the largest, most comprehensive, musculoskeletal practice in Maryland. We are a very aggressive corporation in terms of wanting to utilize the latest technology in all facets of our operations. Ron's experience in communications has translated into our adaptation of his recommendations which haven in turn enabled us to keep pace and exceed what our competitors are doing in terms of communications. Ron's knowledge of the latest technology and how it can help us has been invaluable." - James Demopoulos, CFO
Ortho Maryland

"Ron Harman has been a great help in solving our communication needs. As a supermarket chain, we wanted to be better able to help our customers quickly and effectively, when they called our stores. We wanted them to have the ability to transfer directly to the department of their choice. We also wanted to have convenient information, like hours of operation, available to them quickly (and without having to tie up our customer service personnel from having to continuously answer the telephone.) Ron recommended the Inter-Tel communication system, which has worked out great. Courteously and promptly, Ron continues to help us solve our communication needs. Whether it is needing additional communication lines to replacing broken or worn out equipment, to recommending alternative solutions, he has always been there for us." - Bob Belcher, IS Manager
Klein's Family Markets

"Ron Harman has been an excellent representative of Maryland Telephone. Because of Ron's ability to listen to our needs, his attention to detail, and knowledge of the available systems and equipment he and Maryland Telephone have provided my company with a working solution for all of our locations which has proven to be reliable, flexible and expandable. Ron continues to communicate with me about our systems and provide me with information on a variety of new products. Ron makes it easy to continue to do business with Maryland Telephone because of the partnership he created with us." - Paul Greenbeck, IT Director
Carroll Independent Fuels

"I would like to express appreciation for the service you have given Sherwin-Williams. During our long association you have responded promptly and efficiently to requests for service. You have answered many questions during this time about our phone system. You take the extra time to explain things in detail. You also advised us on the best way to keep employees in one department from making unauthorized long distance calls. Thank you, Ron, for your courtesy and professionalism. - Christina Chandler, Administrative Assistant to Director of Operations
Sherwin Williams

"Ron Harman and the Maryland Telephone staff are very responsive when we phone in issues. Ron has a deep understanding of the Inter-Tel phone system and was helpful with identifying the right solution for our situation. I have used Maryland Telephone at my last two companies and have been very please with their system and service." - Jamie Spriggs, President
Connect Your Care, LLC

"Ron Harman was exceptionally helpful every step of the way through the process of purchasing a phone system for our company. He helped us identify our needs and selected a solution that fit our budget. I would definitely go to Ron again in the future as we continue to grow and expand our business." - John Saaty, CEO
Decision Lens